All About Shipping

At a glance:

• Orders placed before 9:00 am PT / 12:00 pm ET typically ship the same business day (Monday–Friday, excluding holidays).
• Shipping options and delivery estimates vary by product, brand, and destination.
• Delivery timeframes shown at checkout are estimates only and are not guaranteed.
• Once an order has been placed, shipping methods and order details cannot be changed.
• Shipping charges are non-refundable.

This page explains how shipping works at Pine Street Clinic, including order processing, delivery estimates, and important limitations.

Order Processing & Cut-Off Times

Orders for in-stock items placed before 9:00 am Pacific Time (12:00 pm Eastern) typically ship the same business day. Orders placed after this cut-off generally ship the next business day. 

Orders ship Monday through Friday, excluding weekends and U.S. holidays.

Some items ship directly from manufacturers or authorized distributors. Availability can vary by product. If you have questions about timing before placing an order, please contact us.

Time in Transit & Delivery Estimates

How long your order takes to arrive depends on your location and the shipping method selected. At checkout, you may see delivery estimates based on your delivery ZIP code. These are estimates only and are not guaranteed.

When offered, typical delivery timeframes are:

These timeframes represent time in transit only and begin once your order has shipped. Delivery estimates are not guaranteed.

Not all products or brands offer every shipping option.

Where We Ship From

We’re based in San Anselmo, California, just across the Golden Gate Bridge in the San Francisco Bay Area.

Many items ship from our clinic here. Some products ship directly from the manufacturer or an authorized distributor so they can get to you as quickly as possible. If you’d like to know where a specific product ships from, please contact us.

Business Days

For shipping purposes, business days are Monday through Friday, excluding federal holidays. Weekends and holidays are not counted toward processing or transit times.

Carriers & Tracking

We ship using a mix of carriers, including USPS, FedEx, and UPS, as well as hybrid services.

• Tracking information is sent by email once your order ships.
• Some USPS services may not show tracking updates until the package reaches your local post office.
• Hybrid services (such as UPS Mail Innovations or FedEx SmartPost) may take longer than standard ground services and may have limited tracking updates.

Delivery Changes

Once a package has shipped, delivery changes may be limited.

• USPS generally does not allow delivery changes once a package is in transit.
• UPS may offer Delivery Intercept services for a fee, subject to availability.

Hawaii & Alaska

Shipments to Hawaii and Alaska may take longer than standard delivery estimates, particularly when using USPS services.

International Orders

Most brands we carry are authorized to ship within the United States only. Customers outside the U.S. may choose to use a third-party freight forwarding service at their discretion.

Click here for more information about international shipping.

Heat-Sensitive Items

Click here for more information about probiotics and heat-sensitive items.

Questions

If you have questions about shipping options or delivery timing before placing an order, please contact us and we’ll be happy to assist.

Probiotics & Heat-sensitive Items
Click here for more information about probiotics and heat-sensitive items.

Contact Us
Please contact us to ensure what you want is in stock and to let us offer advice on the best shipping method for your order.

At a glance: