All About Shipping

Order deadlines, shipping speeds, transit times, and more

Here's some important things to know about shipping.

Need it sooner than later?
Please contact us before placing your order so that we can confirm what you want is in stock today and so that we can review the daily cut-off times and delivery estimates for the shipping service you're interested in using.

No Refunds Or Guarantees
Unfortunately there are NO REFUNDS for shipping charges, even if your package ships or arrives late. (This is why it's crucial that you contact us before placing your order so that we can ensure what you want is in stock, that we select the best shipping method for your address, and that we're going to be able to make the day's shipping cut-off deadline.)

Daily Order Cut-off Time
Orders for in-stock items placed before 9am Pacific Time (12pm Eastern Time) will typically ship out the same business day. Orders placed after this time for items we have in stock will typically ship the following business day. Please contact us before ordering to ensure the item you want is in stock today.

Shipping Days
We ship Monday through Friday. We do not ship on holidays or weekends.

Time In Transit
How long your order takes to arrive depends on where you're located and the shipping method you choose. At checkout, our website may offer time-in-transit estimates based on your delivery ZIP Code. Note that these are estimates only and are not guarantees.

Where We Ship From
We're physically located in San Anselmo, California. It's a small town just across the Golden Gate Bridge in the San Francisco Bay Area of California.

Most items ship from our clinic here. But there are some products that we arrange to have shipped directly to you from the manufacturer or their distributor in order for the item to get into your hands faster. If you're wanting to know the specific shipping location for any product, please contact us before placing your order letting us know where you're located.

Business Days
UPS does not count weekends or holidays as business days, so a UPS Next Day Air package that ships on Friday is not scheduled to be delivered until Monday (assuming Monday is not a holiday). Similarly, UPS 2nd Day Air packages that ship on Thursday would also not be scheduled to be delivered until the following Monday (assuming Monday is not a holiday).

Examples:

Ship Day Scheduled Delivery
UPS Next Day Air Friday Monday*
UPS 2nd Day Air Friday Tuesday*
UPS 3 Day Select Friday Wednesday*

* Assuming Monday is not a holiday.

USPS First Class
This is the cheapest, but also the slowest and least reliable option available. Please note that delays with USPS First Class mail are not uncommon and we strongly recommend not selecting USPS First Class mail whenever possible. Note: USPS often does not scan your package until it arrives at your local post office, so you may not see any tracking information until that point. Note: We are unable to investigate the status of First Class packages or file insurance claims for lost packages until 30 days after the date your package shipped.

USPS Priority Mail and UPS Ground
Like USPS First Class mail, USPS Priority Mail and UPS Ground are not guaranteed services and delays are not uncommon.

Expedited Shipping Methods
Expedited shipping methods include UPS Next Day Air, UPS Second Day Air, and UPS 3 Day Select.

UPS Saturday Delivery
Depending on the timing and your ZIP Code, there may be options to have an UPS package arrive on a Saturday. Please contact us before placing your order to see if this option is available in your area and what the additional cost might be.

Sundays & Holidays
Neither UPS nor USPS deliver on Sundays or on major holidays.

USPS Delivery Changes
Once a USPS package ships, we are unable to make any changes to the delivery. As the package recipient, your local post office may be able to assist you directly. Click here for the phone number of your local post office.

UPS Delivery Changes
Once a UPS package ships, they can sometimes do a Delivery Intercept whereby they can change the delivery location or change the scheduled delivery date while the package is still en route. UPS will charge you a fee for this service, which is currently $17.60 (subject to change).

Hawaii and Alaska
Please note, USPS First Class packages can take upwards of 4 weeks or longer to arrive to addresses in Hawaii and Alaska.

Contact Us
Please contact us to ensure what you want is in stock and to let us offer advice on the best shipping method for your order.

Still need help? Contact Us Contact Us