International Orders

For orders shipped outside the United States

NON-UNITED STATES CREDIT CARDS & PAYMENTS
Credit cards issued outside the United States are accepted, but additional verification may be required.

SHIPPING
We're happy to ship anywhere in the world that USPS or UPS delivers, but your country's import duties, taxes, and other fees are never included in the item and shipping totals and you are 100% responsible for paying any and all import duties, taxes, or other fees. You are also 100% responsible for knowing the rules and regulations for your country and ensuring you do not order anything that is prohibited, restricted, or requires special licensing.

Original outbound shipping costs are nonrefundable.

We are unable to offer any guarantees for time in transit or delivery dates.

If a package is returned to us for any reason, you are responsible for the return shipping, warehousing, and any and all other related charges.

UPS BROKERAGE FEES
Note that UPS charges brokerage fees to help expedite customs clearances. You are responsible for these UPS fees.

BRAND RESTRICTIONS & FREIGHT FORWARDING
Some brands, such as Standard Process, cannot be shipped outside of the United States by our system. For any restricted brands, we'd suggest using a Freight Forwarding service, such as Planet Express.

LOST & DELAYED PACKAGES
If your package is lost or delayed, we will file an insurance claim and, once the claim is approved, issue a refund for the lost package back to you. Please note that our insurance company only accepts claims after 40 days have passed since the package was shipped.

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