Returns

We accept returns of unopened and unexpired products within 60 days of purchase. Items must be in the same condition you received them and must be in the original packaging with all safety seals still in place.

Opened products cannot be returned.

For returns not due to our error or for packages that ship or arrive late, there are no refunds for shipping charges. 

There will be a 10% restocking fee (minimum $5) deducted from your refund.

Please note that the following items are final sale and cannot be returned: Probiotics and other heat-sensitive items, custom formulas, custom prescriptions, special-order items, clinical services, and any product marked as "final sale."

To return something, you must contact us first to discuss eligibility and to obtain a Return Authorization Number.

Please do not refuse the delivery as packages that are "returned to sender" without a return authorization number will not be refunded.

Once you have a Return Authorization Number, items should then be packed well and sent back to us at:

Pine Street Clinic

ATTN: Return Authorization Number ______

124 Pine Street

San Anselmo, CA 94960-2674

The Return Authorization Number must be included with your shipment.

Important: Be sure to pack your return well to avoid any damage in transit and be sure to obtain insurance coverage from your shipper for your return package. We are unable to issue refunds for any products that arrive back to us damaged or have been lost in transit.

Please email us the tracking number for your return package.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pinestreetclinic.com.

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and must be in the original packaging with all safety seals still in place. You’ll also need the receipt or proof of purchase.