We accept returns of unopened and unexpired products within 60 days of purchase with your original receipt. Items must be in the same condition you received them and must be in the original packaging with all safety seals still in place. 

For returns not due to our error, there are no refunds for shipping charges. 

Please note that the following items are final sale and cannot be returned: Custom formulas, custom prescriptions, special-order items, and all clinical services.

To return something, please pack it well and mail it back to us at:

Pine Street Clinic
124 Pine Street
San Anselmo, CA, 94960

Please be sure to include your name or order number in the box so we know it's from you.

As soon as we get it back, you'll get an email letting you know your refund has been processed (usually the same day).

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