We accept returns of unopened and unexpired products within 60 days of purchase with your original receipt. Items must be in the same condition you received them and must be in the original packaging with all safety seals still in place.
For returns not due to our error or for packages that ship or arrive late, there are no refunds for shipping charges.
Depending on the item, there may also be a 25% restocking fee.
Please note that the following items are final sale and cannot be returned: Custom formulas, custom prescriptions, special-order items, and all clinical services.
To return something, you must contact us first to discuss eligibility and to obtain a Return Authorization Number.
Please do not refuse the delivery as packages that are "returned to sender" without a return authorization number will not be refunded.
Once you have a Return Authorization Number, items should then be packed well and sent back to us at:
Pine Street Clinic
124 Pine Street
San Anselmo, CA, 94960
The Return Authorization Number must be included with your shipment.
Also, please be sure to pack your return well to avoid any damage in transit and be sure to obtain insurance coverage from your shipper for your return package. We are unable to issue refunds for any products that arrive back to us damaged or have been lost in transit.
As soon as we get your return back and if there are no issues, you'll get an email letting you know your refund has been processed (typically within one business day).