What's the best way for my doctor or hospital to send you my records?
The best way is to request that they send the records to you directly and then for you to send us a copy. This has the benefit of 1) ensuring you have a complete set for yourself and 2) allows you to quickly follow-up with the doctor or hospital if they aren't actually sent. We strongly discourage having a doctor's office or hospital bypass you and send us any records directly.
Do you need everything? How far back should I go?
One way to think about it is: What is the reason you're coming to Pine Street and what do we need to know about your past and present to help you with your future? So, certainly this will include copies of all most recent medical records, such as reports from your doctor including those from surgeries, prior treatments (such as chemotherapy or radiation), recent blood tests, X-rays, CAT scans, MRIs, and PET scans. Digital copies on CD are fine (original films are not necessary). If you are seeing (or have recently seen) any complementary or alternative practitioners, their report would also be useful, if available. And if there are any records you have but are not going to send, please provide a summary of what those records are so we can know what's missing from your file.
Will I get my records back from you?
Your records will not be returned to you unless specifically requested in advance.
Can you copy records for me?
We are not able to copy records or CDs.
My doctor is refusing to send me my records. What should I do?
With few exceptions, you have the legal right to obtain a complete copy of all of your medical records. In California, providers must provide copies of all records within 15 days of receiving a written request.
How do I send my records to you?
Once you have a confirmed appointment, please send to:
Pine Street Clinic
124 Pine St
San Anselmo CA 94960
FAX: (888) 454-4034
Note: We can only accept records from patients with confirmed appointments. Unsolicited records will not be saved.